You can trust that your order will be quickly processed and safely delivered.
We can ship products anywhere in India or Internationally (except Russia).
Items in stock will typically ship out in 2-3 business days. This may take longer in the case of International orders for consumables (fragrances, products, tea etc)
1. SHIPPING CHARGES
Our shipping charges are determined by the weight of your order and shipping method and will be added to the bill prior to order confirmation.
a. International shipping and Customs Duties
All of our orders are shipped internationally from our warehouse in New Delhi, India to your provided shipping address via TNT Courier Service. Due to the nature of international shipping, occasionally a customer may have to pay additional import duties and taxes which are levied once a shipment reaches your country. The large majority of orders will not have to pay any additional fees. However, we are unable to calculate when and how much these infrequent customs duty charges will be levied. In the case where additional customs charges are assessed, you will be responsible for paying these additional fees. To make your shopping experience as seamless as possible, we have arranged with TNT to customs clear your goods for you and deliver them to your doorstep. If you are presented with an invoice from TNT for import duties and taxes, you will have to pay TNT directly at the time of delivery.
2. RETURN, EXCHANGE POLICY, CANCELLATIONS
a. Return Policy
Once an order is confirmed we do not accept returns or exchanges.
b. Refund Policy
Refund will be allowed in the following situations:
-Product was Damaged or Defective. In this case please send an email to – email@example.com
-Product is not available in stock and not shipped by the seller within 7 days of receipt of the order
-Once the amount is refunded by the seller it may take upto 30 days for the amount to be credited to the account by the credit card company
Orders cannot be cancelled once confirmed.
For any order related queries please contact +91 11-40568888 Monday-Friday 9.30am-6pm
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